The U.S. Citizenship and Immigration Services (USCIS) has introduced a convenient self-service tool to reschedule biometric service appointments. This tool is expected to benefit requestors, attorneys, and accredited representatives and is part of the USCIS’s efforts to enhance customer service.
With the new tool, individuals can reschedule appointments online, eliminating the need to call the USCIS Contact Center. However, there are some limitations. Appointments that have already been rescheduled two or more times or are within 12 hours of the appointment time cannot be rescheduled.
The USCIS encourages users to take advantage of the tool to save time, increase efficiency, and reduce call volume. In cases where a rescheduling request is not timely the USCIS will consider rescheduling requests for “good cause.” The agency also provides guidance about the rescheduling process and information about the consequences of failing to appear for an appointment (https://www.uscis.gov/newsroom/news-releases/uscis-launches-online-rescheduling-of-biometrics-appointments).
